You see, when you are working on cars in the parking lot it is somewhat out of place, and there will be people watching you and looking out the window. There will be also folks who are worried that you might open a door onto their car, put a dirty smudge mark on their automobile, or you might be blocking them in from getting out of the parking lot when they go to lunch.
When employees who sit by the window are looking out into the parking lot during the day, they will see you out there working, and therefore how you conduct yourself, how clean your vehicle is, and if you are wearing professional uniforms are what they will see, and judge you by. They will also scrutinize your operations up close when they do gander out into the parking lot to see which you are up to, or to take their car and run an errand during the workday.
If you are playing music in the parking lot, not too loud, and a pleasant type of music while you work, you might diffuse any situation in advance that might rear its ugly head. For instance you might have a hose line or power cord stretching or strewn through the parking lot, it is something that they will have to walk over to get to their car. If you are blocking their car from getting out they might be frustrated as they walk up to you and ask you if you would kindly move so they can get out.
Putting them in a peaceful displacement through music makes sense. But this is not the only reason you should play music while you are working, as it also helps the productivity of your auto technicians, and it makes for a happier workday. Might I also suggest that you get CDs which have Car Songs on them, there are a number of such CDs, and there are many songs that have do with cars or play music by the Cars Band. This will make women customers giggle, and it will make male customers smile, just because of the fact that you are doing auto services in the parking lot, and playing Car Songs while you're doing it.
Remember it's all about branding and image, and the quickest way to get good referrals is to pay attention to the details, and playing car songs and music while you work is one of those little things that can really help your business move along faster. Please consider all this and think on it.
Lance Winslow has launched a new series of eBooks on the Mobile Oil Change Business. Lance Winslow is a retired Founder of a The Oil Change Guys, a Nationwide Franchise Chain, and now runs the Online Think Tank; http://www.worldthinktank.net
By Lance Winslow
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